Explanation of annual or monthly billing cycles and billing dates.
Pango Premium and PRO are billed either monthly or annually.
The subscription fee for Pango Pro or Pango Premium is charged on the same calendar date of each month if you are on a monthly subscription cycle or the same calendar date of each year if you are on an annual subscription cycle - this is your billing date.
E.g. If you upgraded to Pango Premium, on a monthly subscription, on the 10th January 2022, your next payment would be taken on the 10th February 2022, then the 10th March 2022.
In some cases, your payment date may change, for example, when you change your subscription plan or if your paid membership began on a day not contained in a given month.
If you cancel with time left in your billing period, you will retain access to PRO or Premium features (as applicable) until the account is changed to a free account at the end of the billing period - 1 day before your billing date.
All payments are non-refundable and we do not provide pro-rata refunds for cancellations made partway through your billing cycle.